WE ARE HAPPY TO ACCEPT ANY GARMENT FOR RETURN/EXCHANGE THAT IS UNWORN AND STILL FITTED WITH ALL TAGS AND LABELS AND THAT IS RETURNED TO US WITHIN 7 DAYS OF RECEIPT BY YOU. 

MADE TO MEASURE AND MADE TO ORDER ITEMS ARE NOT ELIGBILE FOR REFUND OR EXCHANGE.

SALE ITEMS ARE NOT ELIGIBLE FOR REFUND OR EXCHANGE.

ITEMS PURCHASED UNDER ‘SAMPLE SALE’ ARE FINAL SALE. ITEMS ARE EITHER ORIGINAL SAMPLES, PRESS SAMPLES OR END OF LINE STOCK. THE ITEMS MAY HAVE SLIGHT DEFECTS WHICH REFLECT IN THE PRICE. 

WE REQUIRE YOU TO EMAIL INFO@SAFFIYYAHPAUL.COM WITH YOUR ORDER NUMBER, THE ITEM(S) YOU WOULD LIKE TO RETURN/EXCHANGE, AND YOUR REASON FOR SO.

(OBTAINING PROOF OF POSTAGE IS RECOMMENDED).

IN THE CASE OF A RETURN, YOUR PAYMENT WILL BE CREDITED BACK TO THE ORIGINAL PURCHASER'S CREDIT CARD.

THE COST OF PROCESSING YOUR RETURN WILL BE DEDUCTED FROM YOUR REFUND.

RETURN REFUNDS MAY TAKE UP TO 10 BUSINESS DAYS. THIS CAN VARY GREATLY BETWEEN CARD ISSUERS. 

FREE SHIPPING: ITEMS ADVERTISED AS 'FREE SHIPPING' THAT ARE RETURNED FOR A REFUND WILL BE CHARGED A STANDARD SHIPPING FEE.

KLARNA PAYMENTS AND REFUNDS: ALL REFUNDS OF ITEMS PURCHASED VIA KLARNA DO NOT INCLUDE THE TRANSACTION FEE PAYABLE BY SAFFIYYAH PAUL LTD AT THE TIME OF ORIGINAL PAYMENT.

OUR POLICY

ITEMS SHOULD BE RETURNED NEW, UNUSED, AND WITH ALL TAGS STILL ATTACHED. RETURNS THAT APPEAR DAMAGED, SOILED OR ALTERED WILL NOT BE ACCEPTED AND MAY BE SENT BACK TO THE CUSTOMER.

THE CUSTOMER IS RESPONSIBLE FOR ALL RETURN SHIPPING COSTS. SHIPPING COSTS ARE NON REFUNDABLE.

GIFT CARDS CAN ONLY BE USED ON IN STOCK ITEMS AND ARE NOT ACCEPTED FOR MADE TO ORDER/CUSTOM MADE ITEMS. 

CUSTOM TAX AND DUTIES

ALL CUSTOMS TAX AND DUTIES IS AT THE RESPONSIBILITY OF THE CUSTOMER AND UNDER NO CIRCUMSTANCE IS COVERED BY SAFFIYYAH PAUL  

SHIPPING DELAYS DISCLAIMER

SAFFIYYAH PAUL IS NOT LIABLE FOR SHIPPING DELAYS. NO ORDERS (INCLUDING CUSTOM ORDERS) ARE ELIGIBLE FOR ANY FORM OF REFUND DUE TO LATE ARRIVAL AS A RESULT OF SHIPPING DELAYS.

INSURANCE

AT SAFFIYYAH WE INSURE EACH PURCHASE DURING THE TIME IT IS IN TRANSIT UNTIL IT IS DELIVERED TO YOU.